Frequently asked questions
General
Operating Hours:
Thursdays: 10:00 AM - 2:30 PM. Alternate Thursdays: 2:00 - 4:30 PM, 6:00 - 8:30 pm
Fridays: 10:00 AM - 2:30 PM. Alternate Fridays: 2:00 - 4:30 PM
Saturday and Sunday: 10:00 AM - 12:30 PM, 1:30 PM - 4:00 PM
Please note that we are closed on Mondays to Wednesday. Operating hours may also vary during public holidays. For updates on our public holiday hours, follow us on Instagram.
Yes! We offer All Access Pass subscriptions for unlimited DIY workshop bookings so you can make the most of your soap making experience.
Choose from three convenient pass options:
3-months
6-months
1-year
All Access Pass holders can also get to enjoy exclusive perks such as discounts for in-studio lye purchase and access to extended services like soap storage rental and purchase of soap making credits.
We’re proud to support lifelong learning and creativity for every generation.
Seniors (aged 60 and above) and students can now enjoy 15% of their All Access Pass value as bonus studio credit. This credit will be added directly to their membership account and may be used toward ingredient payments in the studio.
Simply drop us an email at info@sugarandspice.com.sg to provide proof of eligibility* to enjoy these special savings.
*Proof of eligibility for senior citizens and students include senior citizen card and student ID.
All Access Pass holders can get to enjoy exclusive Sugar & Spice referral perks. Receive $20 worth of soap making credits for both you and your referee when they successfully sign up for an All Access Pass.
Sugar & Spice operates on a cashless payment system. All payments for workshops, packages, All Access Pass Plans, and products are to be made online via card payments or PayNow.
For PayNow purchases, please reach out to us at info@sugarandspice.com.sg to complete your purchase.
General
Starting out your soap making journey? We offer three basic workshops to choose from:
Soap Basics: Cold Process Soap Making
Soap Basics: Cold Process Liquid Soap Making
Soap Basics: Melt & Pour Soap Making
You may also consider the Starter Pack, a beginner-friendly package plan meant to help you establish a strong foundation in soap making. It includes both the Soap Basics: Cold Process Soap Making and Soap Basics: Cold Process Liquid Soap Making as well as optional workshop and All Access Pass add-ons at a discounted rate. Click here to learn more about the different soap making packages we offer.
Our workshops are kept intimate and small, typically limited to no more than 4 participants, to ensure personalised attention and a higher-quality learning experience for everyone.
Our Soap Basics: Melt & Pour Soap Making Workshop is suitable for kids aged 3 and above, while our cold process soap making workshops are suitable for kids aged 12 and above.
We also offer natural skincare workshops where participants can craft lotions, balms, and moisturisers suitable for sensitive skin. These workshops are led by our instructor, Dr. Kenneth, who is an experienced research biochemist with a Ph.D in biochemistry.
Yes, we provide certificates of completion upon request. Simply reach out to us after your workshop at info@sugarandspice.com.sg.
Yes, we can host corporate, private, and fringe soap making and crafting events, tailored to your specific requirements. These events can be held either within our Maker Space (up to 20 pax) or at an off-site location.
If you would like to learn more about our corporate and private event offerings, please reach out to us at info@sugarandspice.com.sg.
All workshop bookings can be made online via our Workshops page.
For corporate workshop bookings, kindly contact us at info@sugarandspice.com.sg.
Our packages are designed to offer structured learning paths that align with your soap making experience. As such, we do not provide the flexibility to mix and match different workshops within the same package.
When you purchase a package, you will receive a discount code for add-on promotions. This code can be used during the validity period of your package. For instance, with the Starter Pack, any additional add-ons must be redeemed within 3 months of purchase.
Visit our Packages page to learn more about the available add-ons and validity periods for respective packages.
Package extensions are considered on a case-by-case basis. If you need an extension due to medical or other reasons, please reach out to us at info@sugarandspice.com.sg.
If you anticipate being late, please contact us via Whatsapp at +65 8742 0336 or email at info@sugarandspice.com.sg.
If you are unable to make it for your workshop and would like to book in for a later date, kindly inform us at least 48 hours in advance. Last minute cancellations for workshops will incur a $30 administrative fee for rebooking.
General
Certainly! Our Maker Space is open for bookings through DIY workshop sessions, and can accommodate up to 4 pax.
To enjoy unlimited bookings* to our Maker Space, you may consider purchasing an All Access Pass.
*Subject to operating hours and availability of slots.
Yes, our Maker Space is equipped with a wide range of soap making equipment, including:
Stainless steel bowls (ranging from 1kg to 10kg)
Blender
Weighing scales
Measuring spoons
Whisks
Silicone spatulas
Loaf molds
Please note that in an effort to minimise single-use waste, we do not offer complimentary use of disposable gloves. We kindly request that you bring your own gloves. Disposable gloves can be purchased at $0.50 per pair. Additionally, we do not offer complimentary use of soap making ingredients. You may bring your own ingredients or purchase them within our Maker Space.
For safety reasons in compliance with lye regulations in Singapore, please be aware that all lye used within our Maker Space must be purchased from Sugar & Spice. Personal lye is not allowed to enter our premises. Similarly, lye purchased from our studio cannot be brought outside of our premises either. We reserve the rights to decline entry for any inappropriate use of lye within our studio. Thank you for your understanding and cooperation.
All Access Pass holders can get to enjoy unlimited bookings* for our Maker Space, and also enjoy exclusive perks such as:
50% discount on lye
Access to extended services
Referral perks: Receive $20 soap making credits for both you and your referee when they successfully sign up for an All Access Pass
15% off your next All Access Pass
15% off Design Int and Design Adv workshops
If you are unable to attend your scheduled DIY workshop session and wish to reschedule for a later date, kindly notify us at least 48 hours in advance or cancel online by login your account through our website.
Repeated late cancellations or no-shows (2 times or more) will lead to a 1-month booking freeze. During this period, bookings can only be made via email at info@sugarandspice.com.sg and you will be placed on a waitlist.
Guests are permitted under special circumstances, provided that an email request for approval is submitted to info@sugarandspice.com.sg at least 48 hours in advance. This applies to the following situations:
Children under the age of 13
Individuals who require assistance with soap making
This means that you have the flexibility to book as many individual and consecutive DIY workshop sessions as needed. Kindly note that slots are subjected to operating hours and availability, allocated on a first-come, first-served basis. Our slots open 4-6 weeks in advance. To secure your preferred time slots, we recommend booking early!
The All Access Pass is non-transferable and exclusive to individual use. If you'd like to bring a friend along, you can refer them for their own All Access Pass, and both of you can enjoy the referral perk of $10 discount on in-studio lye purchase.
Renew your All Access Plan and receive 15% of your pass value as bonus studio credit. This credit will be added directly to your membership account and can be used toward ingredient payments in the studio. It’s our way of thanking you for continuing your creative journey with us.
In situations where plan extensions are necessary due to medical reasons, we consider each case individually. Please do not hesitate to contact us at info@sugarandspice.com.sg if you require an extension for medical reasons.
Not at all! The 15% off renewal promo sent has no expiration date so you can take breaks in between each subscription.