Frequently asked questions

General

Do you sell lye (sodium hydroxide)?


No, we don’t. Selling and buying lye in Singapore require special permits from National Environment Agency (NEA). For that reason, we have obtained a permit of buying lye for our workshop. You may consider renting our workshop at $20/hour to use lye in our workshop. We charge a handling fee of $0.20 for every gram of lye used. Click here for more information about buying and using lye in Singapore.




Do you offer customised class/workshop?


Yes. We understand there are different needs from different people. Other than our standard soap making classes, we do conduct customised soap making and other DIY crafting classes (skincare, aromatherapy, Peranakan beading, candle making, etc.).

Simply drop us a message here or email us to tell us your special requirements.




Do you sell equipment/materials necessary for soap making?


We do sell soap making ingredients such as carrier oils, butters, essential oils, botaniclas, mineral clays, natural powders and additives, but not the equipment. You can download our latest soap making ingredients price list here , or email us with the ingredients you need and we will advise you with the availability of the ingredients and their latest costs.




Do you accept credit card as a form of payment?


Credit card payment is available for online purchases and online bookings. We only accept cash payment or PayNow transfer for purchases in our studio.




Do you offer customised products as gifts for corporate and private events?


Yes. Our products are fully customisable from soap recipe, fragrance, design, size, to blending of essential oils, packaging, printing materials, etc. Simply drop us a message here or email us to tell us your special requirements.




What is the currency used for all prices shown on your website?


All prices shown on our website are in Singapore Dollar (SGD).




Would you be interested to explore a collaboration?


We are pretty open to all possible collaboration.

Please drop us a message here or email us to share your ideas.




How to be a free member?


Simply click the Log In button near our website menu and you will see a Sign Up form for you to sign up with email, Google or Facebook. Log In button in mobile site menu ☰: Sign Up form: Note: You can check Join this site's community option to connect with our members. Leave comments, follow people and more. Your nickname, profile image, and public activity will be visible on our website. Find out more benefits as a PAID member here.




What are the benefits of a free member?


Any individual who are interested in our services and products can join us as a free member and enjoy the following benefits: 1. View, reschedule or cancel your bookings and easily book again. 2. Check the status of your online orders or browse through your past purchases. 3. Add and manage the addresses you use often for online purchases. 4. Save your credit and debit card details for faster checkout. 5. Leave comments on our blog, view and follow other members, get notified of posts and members that you follow. Note: you need to check Join this site's community option when you sign up in order to access members' community. 6. Receive our latest updates and promotions via email. Find out more benefits as a PAID member here.





Class

How much are your soap making classes?


2-hour Basic CP Soap Making Class - $100/pax

2-hour Advanced CP Soap Making Class - $180/pax

2-hour CP Liquid Soap Making Class - $180/pax

2-hour Basic CP Soap Design Class - $135/pax

2-hour 3-in-1 CP Soap Art Class - $180/pax

2-hour M&P Soap Making Class - $50/pax

2-hour Melt & Pour Soap Art Class - $70/pax

You can find more details of these classes and book a session online here.




Can I make different scents/types of soap during a soap making class?


The soap you make in a class is limited to one type of recipe and scent only.




Are all ingredients/materials provided in a soap making class?


Yes. All ingredients/materials and equipment will be provided, you do not need to bring anything to the class.




Does your soap workshop make soap from scratch using lye?


All our cold process soap making classes use lye to make soap from scratch. We also conduct Melt & Pour soap making classes where natural soap base is used to make soap.




How do I book online from my dekstop/laptop?


1) Go to the class page. Click Book Now under a class/workshop to check the schedule. Choose different category on the top to view other classes/workshops.

2) Select your preferred date and time on the calendar. Select Book a session and click Next to continue, or select Buy a pricing plan and click Next to view the available plans/packages for the class/workshop. If you are a paid member who has purchased a plan/package, click Log In to book with your account, select Book a session and click Next to continue.

3) Fill in your info. If you are booking for more than one participant, please indicate the name of other participant(s) in Your Message box. Click Enter a coupon code to key in a coupon code (if any) and click > to enter. Click Next to continue.

4) Fill in payment info and click Pay Now to finish booking. A confirmation email will be sent to you right after a booking is made.




Which class should I attend first as I'm new to cold process soap making.?


If you are new to cold process soap making, we suggest you attend our Basic CP Soap Making Class first.




How do I book a class not in your regular schedule?


Please drop us a message here or email us to send in your request.

We will advise you with the availability of class based on your preferred dates.




Is there a workshop for kids (4 - 6 year olds)?


Yes. We do conduct Melt & Pour soap making and soap art classes which are suitable for kids. Please note that our cold process soap making classes are for 12 years old and above only.




How do I book online from my mobile device?


1) Go to the class page (log in if you are a member to retrieve your particulars). Click Book Now under a class/workshop to check the schedule. Choose different category on the top to view other classes/workshops.

2) Select a preferred date on the calendar (dates with a little dot are available). Select a time and click Next.

3) Review your booking. Select Book a session and click Next to continue, or select Buy a pricing plan and click Next to view the available plans/packages for the class/workshop. If you are a paid member who has purchased a plan/package, click Log In to book with your account, select Book a session and click Next to continue.

4) Fill in your info. If you are booking for more than one participant, please indicate the name of other participant(s) in Your Message box. Click Enter a coupon code to key in a coupon code (if any) and click > to enter. Click Next to continue.

5) Fill in payment info and click Pay Now to finish booking. A confirmation email will be sent to you right after a booking is made.




Do you conduct private class?


Yes. We charge an additional $25/pax for a private class if less than 5 pax.

Simply tell us your requirements here or drop us a message here.

We will need your name, mobile number and email address for class registration.




What are the costs of soap making ingredients if I would like to rent your workshop?


You can download our latest price list here or email us with the ingredients you need and we will advise you with the availability and costs.




Do you conduct workshop outside your studio?


Yes. We can conduct soap making and other DIY crafting worskshops at your premises. Download our list of available activities for private event here for more details. Alternatively, simply drop us a message here or email us and tell us your requirements.




Are all ingredients/materials provided in soap making classes natural and vegan?


Yes. We use natural plant-based and mineral-based ingredients only.




Do you conduct workshops other than soap making?


Yes. Some interesting DIY classes/workshops that we have: 1. Aromatherapy Workshop - $95/pax 2. Natural Skincare Classes - from $120/pax 3. Peranakan Beading Class - $165/pax 4. Natural Candle Making Class - $88/pax




How big is your class size?


Our studio can cater up to 30 students per session. If you need a bigger class for more than 30 pax, simply drop us a message here or email us and tell us your requirements.




When are your classes?


You can find a calendar of our upcoming classes/events here. Alternatively, simply click on the Book Now button of a class to check its schedule.




Will you award a certificate after a class/workshop?


An electronic Certificate of Participation will be awarded to participants of a class/workshop ONLY upon request and subject to review. Public are encouraged to verified with us directly the proof of participation of an individual. A sample of our Letter of Participation:





Shop

Are your products really all natural and vegan?


Yes. We use natural plant and mineral based ingredients/materials only.




What is the shelf life of your products?


Soap products: 2 years Natural skincare products (including customised skincare): 3-6 months Essential oils: 2 years




Are your products made in Singapore?


All our soap and skincare products are 100% handmade in Singapore. Our essential oils are imported from Australia and bottled in Singapore. All our products are registered with Health Sciences Authority (HSA) of Singapore.




Does your advanced flower confetti tutorial download come with soap clay recipe?


No, soap clay recipe is only available in the basic tutorial download.





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©2016-2020 Sugar & Spice 

info@sugarandspice.com.sg  | (+65) 9885 6285

81 Ubi Avenue 4, #10-19 UB. One, Singapore 408830.

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